Telkom now *****s peoples money

I have no telephone service for two months now already but Telkom's Debit order goes off successfully. I have already logged three faults over the past two months and I still haven't received any assistance. How fare is that??? And I guess all they going to do is apologies. I honestly feel I need to be reimbursed. Obviously my cellphone bill also goes very large because I have an unlimited call contract with Telkom to call my clients.