Telkom now only a botting network that doesnt even work

Horrible they created automated bot responses to their phone calls I am unable to speak to an operator I have R260 on my prepaid account when I try to load R249 on my account it says insufficient funds for no reason not only that about a month ago it did the same thing and I had more than R30 over the sufficient fund amount the fact that I am unable to express this concern to telkom makes them the worst mobile operator I have ever had