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sean M

1 reviews | Active since Nov 2012

05 Mar 2020, 09:11

Telkom: Nothing more to be said.

So I assume reading all the other complaints this won't help. But I will post this same complaint everyday till I get my adsl line done. I recently moved areas. I have been using telkom for over 5 years between adsl and fibre. My new area does not have fibre so I have had to settlle for ADSL seen as Telkom owns that market, LTE will not suffice. I placed an order on the 24 Jan 2020 and was told it will take 14 to 21 days. Well guess what still waiting. I have had numerous calls to pay R700 deposit which was done. I have spoke to Emily Chetty some guy name Musi who said he was from escalations but found out he is just back office admin. During this month and a half process I have been told my order has been cancelled twice and replaced. Who knows for what reason. My wife works from home and needs internet. Due to this she has been working from her mothers house which means she doesn't see her kids 4 days of the week. Till date no feedback from anyone regarding my line being installed. Clearly I am meerly no one to Telkom but yet my Dad Peter Martin and Uncle Tony Martin gave many many years of their life to service and work for telkom. Its a shame that telkom is run like a tender and not a south african client service.

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