TELKOM - NOTHING MORE THAN A PAPER TRAIL WITH NOTHING TO SHOW

NO WONDER YOUR FIXED LINES ARE DROPPING ANNUALLY - YOU ARE SIMPLY INCAPABLE OF PROVIDING A SERVICE! TELKOM - GET YOUR ACT TOGETHER. YOU ARE PLAYING WITH PEOPLE'S BUSINESSES AND CAUSING A GREAT INCONVENIENCE!

To summarise, my landline has been off since the 25th of March. I then proceeded to log a fault. A week later, the fault was closed, albeit nothing was fixed. Thereafter, I was unable to log a fault on the fault reporting page as it was now considered an area fault under ***. I then proceeded to contact you through Facebook Messenger (where the response times are nothing short of bad), whereby someone by the name of 'KM' contacted me on the 9th of April stating that there is in fact a metallic noise on my line but unsure as to what the fault may actually be - and then gave me a new ref number: ********** 8. A few days later, I was given a different reference number by 'Maggie' - ***. I then enquired as to what the fault was, and an estimated time as to when the fault may be resolved. A week later, I am messaged by 'Anele', who gives me a different ref no: 16AEK130419, saying that it has been dispatched to the assigner to send out a technician... Has a technician even been sent out yet???

--- SO, NEARLY A MONTH LATER AND NO ONE CAN TELL ME WHATS GOING ON? --- LOCATED IN MENLYN, A BUSY BUSINESS AREA, YET NOTHING IS DONE TO PRIORITISE? --- 5 DIFFERENT REFERENCE NUMBERS WITH NOTHING TO SHOW? --- COMPENSATION FOR TIME AND BUSINESS LOST? ---