Telkom not worth the time and effort

I have been struggling with Telkom with a problem which was caused by them on my account . The following is an email I sent them with a very abrupt reply via SMS to my phone . This is terrible customer care and i wish i had never supported Telkom .

Good day, The following question was asked: Account number *** . R.D.Buckland . Dear Sir / Madam I have had a contract with yourselves for a few years now and my bill has always been about R1400 per month . This month statement dated 1st April 2020 suddenly went to R5331.62 . I phoned the Telkom helpline and was told that they had made a mistake and it should have been more per month and that we must pay the difference . This is for a so called mistake made by Telkom. I explained that mistakes can be made and if i am in the wrong i will pay but being a pensioner it would have to be an extra R300 per month until paid off . Then i received a very abrupt SMS yesterday 22nd April 2020 as follows . Ray Buckland <***> Wed, Apr 22, 5:43 PM (21 hours ago) to me Good day Your query refers: Kindly be advised your Payment arrangement will be as follows: 1st instalmet 05/05=R2,132.65+current,2nd payment 05/06=R640+current 3rd 5/7=R 640+current, 5/08=R640+current,5/09=R638.97+current Pay to at ABSA acc no. ***, Branch code 632005 ref no(19digit on your invoice). Payment Arrangement no honoured will be cancelled and account handedover to external collectors. Regards Telkom Mobile . This i found completely unprofessional and insulting so i phoned your Telkom line today and told them in view of this insulting and offensive SMS i would just pay this large amount at the end of the month although i cannot afford it . Im actually sick of this type of customer care and will be leaving Telkom when my contract is up . I would like to know what type of person sends this message to a loyal customer and gets away with it . The spelling and English grammer is ******* and at first i thought it was a **** . I do not expect to receive a proper email or phone call from your customer care to my complaint as that department is non existent.

Contact details: Name: Ray Buckland Number: *** email: *** Regards, Telkom Website

To Date Sunday 26th April I have recieved NO REPLY which was promised me within 48 hour's . Surely this not caused by Covid-19 as the telephone contact line is open. I have lost all faith in this company and the way it is managed .