JB
Johannes B

1 reviews | Active since Jun 2017

30 Jun 2017, 19:00

Telkom not worth the time

<p>So as a new client and wanted to try Telkom myself I’m hugely disappointed. First my application for uncapped ADSL done at their Westgate branch was never loaded on the system. The call centre was so much helpful and date for installation was done within a week. Second disappointment was that the installation did not take place after a was given a call early morning that it will take place and even a sms late afternoon saying the technician have been dispatched. </p> <p>I understand that you have to wait the whole day which I sacrificed but to expect me to wait another without an time is a no go. I’m canceling </p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply03 Jul 2017, 09:36
Official

Good day Johannes,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

JB
Johannes B's update03 Jul 2017, 16:28
Reviewer Update

Thanks Busi. The installation was done this morning and the technician was very proffesional