Telkom Not Worth It

I took out a contract with Telkom April/May 2017 for an ADSL line. Everything went smooth till the installation was done. I had endless problems with the line eventually after running up and down between the outlet and making 100's of phone calls, needless to say I wasn't assisted at the outlet or over the phone...then I was given the easy option of having to send my modem in for repairs because it was faulty. So I did! After being without the service I still continued to pay my account. After a good couple of weeks I received an sms to notify me my modem is back. I went to fetch it and was told the modem wasn't faulty and that I can continue to use it. Not even a week later I sat with the same problem again, again I phoned and went to the outlet not getting any joy for anyone. At the outlet they gave me there landline and said "phone this numebr we can't assist you" so I did and while on the phone they told me it's a problem that the outlet needs to sort out, when I told that to the consultant in the store he told me they can't help me....so then who can? Being frustrated and without ADSL line I battled to continue with my work that is paying the bills at the end of the day. I eneded up getting a technician out to my property on my own. He told me it's because the cables are old and that's causing the problem. Took him 2 days to replace all of it and still the problem continued. He tested my modem and told me it's faulty and needs to be send in for repairs. Off I go again and booked the modem in, the modem was still under warranty till April/May 2018 and this was September 2017. A few weeks later I received an sms that my modem is faulty and out of warranty and that they won't be replacing it and that it can be collected at the outlet (Lakeside Mall). I took my POP with me and showed the lady that it is still in warranty and that they need to replace it as it is a technical problem and not due to physical damage. She told me again she can't help me and I need to phone the customer care centre...needless to say I couldn't get through to them for days and when I eventually got through I was tranfered for one department to the other. Eventually I gave up and continued with my life and used my energy for what is important. Suddenly I received sms's to pay my bill...and then I got phone calls. Explaining my situation over and over every time they call me and getting the same answer from them "We will look into it and get back to you" Then the calls stopped and I received messages that they are going to hand me over. Hand me over for what? I'm still receiving the same calls and still getting the same response. So when will I get feedback? We are now at the point where they are threatening me with a summons! How do Telkom justify this? I have nothing of them and not making use of any service what so ever, because they have no service to provide me with and still they are expecting me to pay them!?! Disappointment is an understatement for this "BIG" service provider. Lack of communication is not even to be mentioned. Unprofessional and disorganised, that's almost the best way to describe them. They are now charging me a cancellation fee as well because they desided to cancel my contract due to lack of payment and not apon my request. All I ever asked for was that my modem was replaced in warranty as it should have been and for a capable person to phone me back in order to assist accordingly, but that never happened and probably never will. I honestly don't see how I can be held responsible for something I don't even have and no I'm not big on donating money to unwothy organisations. My biggest mistake in life was to ever trust Telkom as a service provider.