Telkom - Not worth a rating.

<p>I have had the most dispicable service from Telkom. We moved house about 2 weeks ago and we asked Telkom to cancel our current phone line and reconnect at our new home. The old line was cancelled but the new line was never installed. When I phoned to enquire I was told that this was a mistake from Telkom's side and that the re-installation would be esculated. We heard nothing for a while and I enquired again only to be told they didnt even know this problem existed from our side. We were then promised that we would be allocated a technician to come and install the line. Again we heard nothing and after I followed up for about the second or third time I was told we would receive an sms to confirm our installation which we did. The scheduled date was for this past Thursday. No one was here or even called us to confirm on Thursday. I phoned again on Thursday and Friday morning to follow up (a series of calls were made as you keep being put on hold to which after 10 minutes you are hung up on. At one point I had asked to speak to the supervisor on call and the phone was put down). I eventually spoke to a man called Siphiwe who promised me he would phone me back within the hour as their calls are recorded, I could trust him. Siphiwe never called back. I decided to try one more time and was put through from sales to another division and back to sales again only to speak to an INCREDIBLY rude woman named Samantha. After a lot of back and forth she said the only thing she can do is to esculate this (again) but she doubts she will be able to do this as you are only allowed one esculation per month (I told her they had already esculated this matter). She tried and low and behold our problem was NEVER esculated. Now we have to wait another 72hours to hope that someone will call us back for the installation.</p> <p> </p> <p>This was a problem that Telkom made and I have spent a fortune on the phone trying to rectify this. This is revolting service. I truly hope someone gets this message.</p>