Telkom not worried...at all

I submitted an app online for a Fibre line.I received approval the application was successful and someone was going to phone me(sms). After a week without being called I went into Kollonade mall branch. Stood in the queue for 15 minutes and was referred across the road to the retail park branch to wait in another queue. They then told me that the area does not have Fibre but I can apply for an ADSL 10Mb line. AS the two lines are similar I accepted but had to complete the forms (as was done online)again with my ID,proof of res etc. I brought the forms back the next day having filled out the forms.<br> I was then told my area only has a 4Mb line.<br> I now have a new Vodacom LTE device which gives me faster speed than ADSL does. I would have spent R1000 or more pm at Telkom but now only spend about R500 at Vodacom. So thank you Telkom for saving me money with your awful service. I was warned that Telkom does not reply as they have the monopoly on ADSL lines and you have to go back time and again for service. I trust it wont be long before everyone turns to alternatives as such a blatant lack of service/respect for customers will come back to cost you clients.