Telkom not willing to get the issue resolved

I have been trying to recharge my Telkom prepaid line and I am getting and error that the Account is invalid. When I phoned Telkom, I have been moved from one department to another, Sales, Billing and Technical department. No one has helped but they keep on asking me the very same question and all doing the very same thing repeatedly which doesn't help. There has been many people I spoke to but the latest I spoke also did not help.<br> Vivesh ****bahal -Sales Department, Ntando Phalane - Home Sales, Celiwe Bele - Technical Department and Siyabulelwa Gunya.<br> It looks so bad if such a big company doesn't have personnel willing or able to help their clients.<br>