Telkom not very helpful

We cancelled our services in May with Telkom and no longer have an account with Telkom. In July we cancelled our services with MWeb, and they moved our line back to Telkom. Now we received two numbers from MWeb to give to Telkom to cancel our line. ********** 64A and B ********** 22. I am now trying to cancel this with Telkom, however, they cannot pick up anything on the system, because we actually don't have an account with Telkom anymore. The consultant then told me to cancel online, when I go to manage accounts it is not working, probably because we no longer have a Telkom account. Telkom staff not very helpful to assist in this matter. Assistance in this regards will be very helpful. Account number with Telkom is for the cancelled account ********** 23941. Account is for JF Stoltz.