sS
saadeeq S
1 reviews | Active since Jul 2014
25 Apr 2018, 19:02
Telkom not upholding their end of three contracts!
I signed up for 3 new contracts on 08/04/2018. Since then I only received a portion of the data and minutes that should've been app****.
I was supposed to get a promotional 10gb and minutes on each freeme plan.l but i received absolutely nothing.
I was also supposed to get a pro-rated 10gb for my new data plan which totals to between 6gb and 7gb. I only received 3.6gb.
I logged this as a query within the first week of signing up. The reference I received was 8yn2v2, this was after contacting your team online and no reference was provided. I expect this to be escalated and dealt with by the end of next week when I'll be formally complaining to the telecoms ombudsman and ICASA.
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saadeeq S's updateReviewer Update
05 May 2018, 22:36It's been over a week without a single response all to find out that i was only given 5gb on a contract that waa advertised and sold to thousands as a 10gb plan for both day and night data ********** Low and behold telkom still continues to under deliver. What has happended to the reliable customer service team i used to deal with. After 5 years and multiple services, I feel like it's by time we end our relationship.
sS
saadeeq S's update05 May 2018, 22:36
Reviewer Update
It's been over a week without a single response all to find out that i was only given 5gb on a contract that waa advertised and sold to thousands as a 10gb plan for both day and night data ********** Low and behold telkom still continues to under deliver. What has happended to the reliable customer service team i used to deal with. After 5 years and multiple services, I feel like it's by time we end our relationship.