<p><br />Telkom a few days ago has changed the terms of the contract signed to what was advertised. They now say that you will be shaped and throttled down to 4mbps after you reach a total of 200GB per month, I already reached 200GB before I got this message from Telkom so I was automatically downgraded to 4mbps. I am not sitting with a service that's slower than ADSL. I signed the 24 contract with Telkom because they said it was uncapped. But now with these new terms its completely not worth the R799 I pay monthly. I can easily get the same service cheaper elsewhere. I feel that I was ******* into signing this contract. 200GB for my home network is too little, I use that amount in half a month. I think 500GB would be more fair. Please look into this as this is clearly a breach of contract from Telkoms side. What’s even worst is that they will completely slow down the connection to 256kbps after 250GB of use. 256kbps makes the connection completely unusable.</p> <p> </p> <p> </p>
I will be.joining 100 of other and laying complaints with ICASA and the CPA. As Telkom is in breach of contract. Sure you can change the AUP but infact what you have done is change the entire product to what was advertised.
False advertising .We are not to lay down on this one telkom.
I will be.joining 100 of other and laying complaints with ICASA and the CPA. As Telkom is in breach of contract. Sure you can change the AUP but infact what you have done is change the entire product to what was advertised.
False advertising .We are not to lay down on this one telkom.
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
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