telkom not transparent with returns policy!!!!!!!!!!!!

Good day.

My Girlfriend has been an apple user for some time. she went in to renew her contract and upgrade her phone last week Thursday.

She walked out with a Samsung galaxy 8. After playing around with it for a night, she really could not get the hang of it nor like the features of the device. She called customer care where they instructed her to return it under the "7 day cool off period" for another iphone, which in fact, will end up costing her more. Nevertheless, the store would not accept the now "2nd hand" device back. I called customer care and they too instructed me that the store must take the device back, yet the store refuses, quite rudely I must confess.

I am so infuriated by the lack of congruency amongst the stores and "help-call centres"!!!! I want this sorted out or I will cancel every Telkom account I have along with friends and family to never support Telkom again!

hope to hear from you soon!