Telkom not terminating contract for extended periods

Terminating a contract with Telkom is a serious joke. It's the third month running and I'm still being debited for an account that I haven't used since I left my old place. Firstly the agent **** and said they'd move the line and would attend to my new place within a week. Guess what, I've even gotten another ISP since I sent my cancellation request but Telkom is still carrying on debuting my account. I've followed the online channel, called in and gone to the service centers. After all this effort, I am sitting with a contract that's not in use. Total ********, which reminds me the Telkom package I took had a 3G modem with an agreement of 200 mb per month, that only worked for a month and thereafter it was prepaid. I am shocked, I can't even say I'm disappointed anymore.