Telkom not tending to my call

My Voice line has been down for at least two weeks. I isolated the problem and confirmed that it is a line fault. I logged a ticket on the Telkom site and recieved an sms. I checked up 2 days later and the call was closed. No reason at all. I subsequently logged another call and recieved an sms. After that (3 days later, still no call, sms) on the status. They used to be very dilligent. Something changed.... <br> <br> Neotell is starting to look like a viable option.