Telkom not supporting home business

<p>After moving to new premises I decided to take a R599 4 mb uncapped ADSL with Telkom. The sales agent was ever so convincing and even phoned me back after losing signal on my cell. He promised me that it would take 14 business days to get everything up and running by the latest..</p> <p>Its now been nearly 3 months, over 50 calls and I have still not got what I asked for. </p> <p>Telkom agents cancelled my order twice which I did not know about and only found out by calling. Eventually after nagging, rude call agents and supervisor that were always out on training I received an installation date.</p> <p>30th June The installers rocked up two hours late but were friendly enough and even enjoyed their free nespresso coffee, after an hour of missing in action by some Telkom box outside I was told that he could not finish the installation as the line running from the box to the complex was faulty and he logged a fault for me. He was not however allowed to access the line as he was from an outsourced company and according to him there was one guy who stole all the cabling when he was fired. He could also not carry the free router as there's been theft amongst them.</p> <p>Much to my dismay I then started calling Telkom again numerous times to get the fault sorted out, I was eventually told on Wednesday the 12th of July that they had ordered the cable on the 30th June and scheduled to repair the line on the 17th of July. The 17th of July came and I followed up to check if the line had been repaired and was told by the supervisor Miriam that my last logged call was on the 1st of July, my order was never escalated as I was told , they had never ordered any cable, there was no installation date , So Risha the agent had **** to me on the 12th of July. </p> <p>I am appalled by the service that Telkom has provided and will be lodging a complaint with ICASA. </p> <p>Telkom takes your deposit and cannot deliver a service. They should stop advertising deals until they can catch-up with the back log!</p>