Telkom not supplying services as per contract

After every load shedding power outage I'm left without internet for half a day. Then the internet comes back on only for load shedding to strike again and the whole process to repeat again. <br> I have logged numerous faults in this regard and the usefulness of call centres is pathetic.<br> Telkom does not care about their customers enough to put contingencies in place to ensure a reliable connection after blackouts.<br> Seeing that blackouta will continue indefinitely, I would like to cancel my contract as Telkom does not have the facilities in place to ensure that my internet comes online directly after power is restored.<br> For a large tech company, this is highly concerning.<br> Please respond with the steps I need to take to cancel my contract - without cancellation penalties - as the fault is repeatedly occurring on Telkom's side. <br> The normal copy and paste reply will also just ensure that I hasten my contract termination.<br> And \the appropriate department will contact you shortly"implies in due time - not five days later as the previous \""response\"". """