TELKOM NOT SUPPLYING SERVICE!!!!!

Our entire area has been without Telkom service since the 23 of Augest due to cable theft. Telkom informed us that the cables won't be replaced and we will receive alternative service. Existing contracts are obviously not honoured any longer, we have app**** for a new service a few monthes ago, paid our account every month. We have been a loyal customer for 20 years and this is the way we are treated, take our money and give no service... Calling them doesnt help as one holds for hours and then is transferred from one person to the next and they dont know what is going on in telkom. Telkom shops refer us back to the customer care line. Reference numbers already received for complaints seem to disappear on the system and nobody knows what is going on. This is disastrous and unacceptable and I would like to speak to some person in charge of these issues