Telkom NOT supplying access

I have signed up for ADSL service to my home in Durbanville.<br> I have complained about service being intermittent. <br> In order to contact the customer service center, I had to call their number, and only hold on for 45minutes.<br> The call gets logged and I am promised that a technician would contact me to resolve my issue.<br> <br> Lo and behold I get a call... The technician says that my connection is working fine, but he would restart the connection from his side. No happy customer here as the problem still persists!!!<br> <br> I have since signed up with MWEb and will soon port my line management to them as well.<br> <br> It would seem that I get a better rate and service from another service provider who still uses Telkom's network.<br> <br> My question is this: \ How does a company survive when they cannot provide their own service at a cheaper