Telkom not standing to their Warranty

Hi, My Contract with Telkom Mobile was the worst choice we made. The Samsung J5 phone was handed to Telkom Direct Store Alberton City on the 5 Jan 2018 for a Faulty Speaker. Phone was inspected at the Telkom Direct Store Alberton City, a Job Card (TRJ053796) was printed and a copy was given to me. The phone was still under warranty as shown on the Job Card. On the 16 Jan 2018 I got a message from Bradian Logistics saying that the device had been deem out of warranty and a price of R 1 479.00 needed to be paid to them to repair the phone. Then we contacted Telkom Direct Store Alberton City to get this sorted. On the 23 Jan 2018 I had a call from Bradian Logistics saying that there is a cracked screen and that the device is out of warranty. ( Phone went in for Speaker Fault not Screen Repair , There was no damage on the screen when it went in for repair ) Know if I reject the quote a amount of R188 needs to be paid to them. I have wasted time going to the Telkom Direct Store Alberton City and phoning Telkom Customer Care Line as not one person can assist me. It Looks to me i'am going to end up paying the R188, get the phone repaired somewhere and pay Telkom two months for no service. Thanks Telkom !!!!