Telkom not sorting out problem as undertaken

Since 28 September 2015 we have been without an ADSL line and business Telkom Line. I have reported the problem, got the necessary reference and was only told later in the week that it will take between 3 to 6 working days to fix the line. It is now day 7 and all they say is that they will allocate it to a technician to fix the line. HOWEVER, still no working lines. I have been phoning twice every day, and the comment stays the same. We are a business and are now running 8 people on my AutoPage cellular Acc's HotSpot. What need we to do to get our line fixed???? and who is going to pay my bill?