DJ
Debbie J

1 reviews | Active since Mar 2010

23 Sept 2016, 08:45

TELKOM NOT SORTING OUT MY QUERY

<p>I logged a Hello Peter complaint about the cancellation of my ADSL Line, I cancelled it on the 16th of August and the debit order went off in September which is right. Now I received another bill for the full month of September as well. Which is not right as I gave notice and paid the bill. Zulfah from Telkom responded and said I am liable for the full month of September. And she does not respond to my emails any more, I cant phone her to sort this out because there is no phone number on her email and I phone the normal number I cant speak to her. </p>

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Replies (1)
Telkom
Telkom's reply24 Sept 2016, 15:34
Official

Good day debbievj

Sorry for the inconvenience caused. Our consultants will urgently follow up on this matter and advise.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,