Telkom not serious about logical facts

Good afternoon, please see feedback from Telkom which is not adequate. I cannot leave home to work at 0600 and come back and put on router to get out of bundle notification. The 20GB day cannot be completed. Feedback just received via sms from Telkom: Good day,Case ***1 closed.Our records indicate no unusual data depletion. The data was allocated, and used accordingly .Regards Telkom 081180 Telkom response: Unfortunately due to privacy laws put in place by the South African government we do not have access to view information such as which application consumed the data in question but only usage stating the time stamps and amount of data consumed. For future references please ensure that all internet sessions that are open are terminated when switching off the computer/the device in question.^MP

Me: I haven’t asked Telkom to break and privacy laws, I ask for assistance to resolve my issue. My router is password locked, I live alone and put router off before I leave home, it cannot say no bundle when I come home as NO data has been used thus the 20 day is where? This customer Service is shockingly unbelievable and I will endeavour to pay up and leave because logical seems to not prevail here. Thank you.

This is telkom !!!