Telkom not sending my order

I am not a happy customer I was moving business premises so i placed an order for a wires phone to retain my number, i placed an order in December 2019 but for some reason it got canceled and Telkom did not notify me, then place an order on the 11th February 2020 that got canceled aswell also Telkom did not notify me. They asked me to go into the store they said there is not application i must do it again so i did on the 7 March 2020 and Telkom Gateway but since then no one can give me a correct update as to when im getting my phone. I have already moved business premises and i have no phone and losing alot of business. Thank you