telkom not responding to tranfer asdl line

*** installation order has not been completed. I have also contacted this Tarryn at Telkom Clearwater to assist - she gave me her email address at Telkom however now is not responding. I went to clearwater and she told me she cannot assist (16:30) because she must fetch her children. I asked her to assist the next day - I never heard from her. When I first went to her she was so helpful and kind and now she just ignores me. Yet Telkom sends me an account every month which I must pay. This is not fair play. All they have to do is transfer the line however they went out once, a month ago and did not do anything. Apparently they did not have permission to enter neighbouring property where the pole is. now its been more than a month and still nothing is done. to phone 10210 is a nightmare. I have been waiting for response for more than 30 min at a time!!!! without being assisted.