Telkom not responding to service cancellation

I completed the \Consumer Request for Contract and service Cancellation\" form at the Trade Route Mall branch on the 07.Jan 2016. I was told that I will receive a call within 72 hours to confirm the cancellation. To date no call received. I went back to the Trade Route Mall branch to query the case no: ***4 on the 04 Feb 2016. Finding the consultant busy with a client, I waited for a while. The consultant then called me and asked if I needed help, while she was still busy with the other client seated at her desk. (This was not a client as it turned out , but her friend and they were chatting away and listening to music on the phone connected to a blue tooth speaker, both of them singing along to the song while I waited (standing) for her to query the case no. She then replies that it has not been worked on as yet and there is nothing she can do about it. I then called Telkom Mobile Services on 081 180 but after 1 hour NO success in speaking to anybody that can assist. I then sent an email to [Email Removed] to Please action case no: ***4 and reply with confirmation of cancellation. To Date no reply. They have now just debited my account for a another month."