Telkom not responding to my queries

I was debited monies incorrectly, attempts to get to the get this reversed have been ignored. I have opened three cases and all the cases get closed without any response. Details of my query are captured incorrectly or mixed up with someone else's case. Honestly it seems as though no matter what channel you take Telkom are just ***********.<br> <br> Case ***8 was opened in November 3 and closed without any solution or feedback. I spoke to a Nomzamo Hlongwane and Nokwanda Sogoni about this.<br> Emails to a Tselane Moleleki on [Email Removed] who had assured me I would not be debited the monies in the first place have been ignored.<br> HelloPeter case SM161812 was closed again with no solution. A Khanya Silinga called me and described a case that had nothing to do with my query!!!<br> <br>