Telkom not responding to my Queries

Your reference SM213250<br> I sent you queries regarding my email account on 15 March, 21 March 2016, and 28 March 2016 and all that you are doing is responding back to me that \the matter is receiving attention and that the billing team will get back to me soon.\", you even supply me with a email address that I can contact. [Email Removed]<br> o The call centre 10210 is unwilling to help me <br> o I have sent several email's to [Email Removed] but they are unwilling to help me.<br> [Email Removed] , responsible to sending out the email accounts not even bother to<br> replay on my emails. <br> o I have paid the amount of R 1000.00 into a bank account number ***, is this Telkom<br> account, or is it a Telkom employee private account. ??<br> <br> Telkom, Why are you so hopeless in not answering my query's, this is now 4 weeks outstanding.<br> Please, Pease treat me as a respectable Customer of Telkom and help me to resolve this problem ASAP .<br> "