Telkom not responding to landline cancellation request.

<p>I am having difficulty receiving a response from telkom about my landline cancellation request which has been sent well over 1 month ago.</p> <p> </p> <p>To start off, On the 01/08/2016 I have visited the telkom store where a lady has informed me that I need to fill in a cancellation form and email /fax it to telkom for the cancellation process to begining stating that they would contact me with 21 working days. So I filled in the Telkon cancellation request form which also required me to attach a copy of my I.D. document and I have emailed it to their stipulated address ********** on the 03/08/2016.</p> <p> </p> <p>I have not received any calls or messages in response to my cancellation request and it is now the 02/09/2016. I decided to call 10210 from the landline and contact the accounts dept regarding my concern where a lady asks me to again send my cancellation documents through to her email address and she would look into it and resend it to the cancellations dept. She mentions that she would communicate with me directly via email as to the status of my cancellation request to which I have still not received a single email in that regard.</p> <p> </p> <p>It is now the 10/09/2016 and I still have no information about my cancellation request. Will this ever be attended too? How much longer must this go on for? Will this service ever be cancelled?</p>