Telkom not responding to Hello Peter complaint
When will telkom eventually deal with my hello peter complaint of November? I reported the matter to the consumer commission who advised me that Telkom asked them for time extension because of the complexity of the matter. I don't understand what's so complex about it. Telkom messed up as and they must fix it. In the meantime I must pay extra while they are investigating their mistake. Is telkom going to reimburse me?
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Telkom's replyOfficial
20 Apr 2016, 22:59Hello julie_steffers,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Regards
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Regards
Telkom Social Media Team
Telkom's reply20 Apr 2016, 22:59
Official
Hello julie_steffers,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Regards
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Regards
Telkom Social Media Team