Telkom not responding to fault reported

On Monday 23 November a Telkom technician knocked at the gate asking to inspect our telephone/ADSL line in our yard as they are having a problem with another customers line a few houses down the street. After leaving my ADSL/Telephone line was not working. I reported the fault the same day 23 November. Since then I have contacted telkom's call centre daily and by Friday 27 November they still have not assigned it to a Technician. Every time I have phoned the call centre since they are saying it has been escalated. This is so frustrating and the call centre is useless they can not help to reolve anything.