Telkom not responding to falling pole on residential stand

We phoned Telkom December 2018 regarding a leaning pole in the corner of our stand. They asked us to sent a mail with photos whoch returned because the mailbox was full. We have been phoning multiple times and the operators clearly do not know what to do with this info. We are given a reference number everytime just to phone agaun to follow up and being told the refence number does not exist. Its been almost a year, children and animals are in danger and the wall is already damaged. Telkom does not seam to have a clue how to deal with this problem. Who will be to blame if the wall or house is damaged? Who will be to blame if someone gets hurt or a life is lost? Does it take a year to remove a falling pole? There are no working cables even more?