1 reviews | Active since Feb 2017
Telkom not responding to cancellation requests and still debiting my bank account
<p>I have moved overseas and have been trying to cancel my Telkom voice line and ADSL line since the end of December 2016. I have sent Telkom 17 emails and still have had no response or help. Telkom has continued to debit my account. I have tried contacting Telkom but nobody is willing or able to help. I cannot understand why it is so difficult to cancel a service you do not want. This is a huge infringement on basic consumer rights and an extremely ********* way of doing business.</p>
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Regards
Yazied
Telkom Social Media Team
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us the affected number and ID number of account holder to ***
Please insert *** the subjects field
Regards
Yazied
Telkom Social Media Team
I have been emailing ********** since this response was sent to me. I have emailed you 6 times and have had not a single response from you.
What is the point of providing me with a reference number if your usefulness is no better than the 17 emails I have already sent to **********
Such pathetic service. Do not understand why it is so difficult to cancel a service with Telkom.
I have been emailing ********** since this response was sent to me. I have emailed you 6 times and have had not a single response from you.
What is the point of providing me with a reference number if your usefulness is no better than the 17 emails I have already sent to **********
Such pathetic service. Do not understand why it is so difficult to cancel a service with Telkom.