Telkom not responding to cancellation request and still debiting bank account for service not working

<p>Despite a number of requests (in person and written on official Telkom cancellation form) Telkom is not responding to our request to cancel our line and internet service. We have relocated to the USA and no longer has a need for their poor and spotty service. </p> <p>I have followed up by email a number of times and received confirmation of receipt of my emails with a message that Telkom will respond withing 21 days but to date no response or action and my bank account is still debited with the monthly fee. It seems that Telkom is incentivised to ignore customer by having the ability to keep on debiting one's bank account.</p> <p>The already rockbottom Telkom service seem to be getting worse by the day.</p> <p>To add insult to injury, Telkom has no working contact information to reach anyone to follow up. Their chatline don't work, they do not respond to emails, and the cost of holding for what seem to be hours on an international line (auto answer service puts on into a que while call cost is mounting) for someone to assist will bankrupt anyone.</p> <p>Is there anyone out there that can assist?</p>