Telkom not responding to any of my account disputes

I have logged numerous disputes now to no avail. Telkom did a test debit for a cellphone contract I took but failed to reverse it. I have since queried it with no one giving me an answer that holds up. It's either sales department is sitting with my funds, or the full amount will be reversed to my account in 48 hours or my next invoice will reflect a credit and the latest being that my funds are sitting on the wrong account at telkom and a financial transfer was requested which would also take 48 hours. This has all being going on since the 9th January 2019 for a test debit which was deducted from my account in December. I am being pushed from pillar to post each time I call or speak to an agent and it is really frustrating. And the fact that nobody even bothers to respond with a decent answer is irritating. Kindly provide feedback on the calls I have logged, ref: ********** 2, ********** 8, ********** 2 and ********** 3