Telkom not responding to an online application

Hello Peter

I would like to write a review about Telkom, early this year i app**** online for a WIFI ****le and i only received a phone call from one of their team member to verify some of the staff and i did, after that i never head from them. Last month again I app**** for their October deal WIFI ****le and again one of their team member phoned me to confirm address and my ID number. There after I never head from them. Why is there an online facility if they are actually not using it? Why are they not coming back, e even if they do not approve they just don't get back to their customers, or is it just me?