Telkom not responding - Keep charging for cancelled services - this is ********!

I cancelled my shockingly bad "uncapped" adsl line from Telkom in May 2017 by completing and forwarding all the requested paperwork via e-mail. My local Telkom shop showed me the door and said I could only do it online and via mail. I received a confirmation of receipt and that I would be contacted in 21 days.

Since then I have been trying to get a hold of someone that could help ..... finally found Sipiwe Luthuli (Senior Associate ) who asked me to send everything to him again. I asked for a ref# but he said he was going to forward me a mail which I can just respond to and that would serve as the reference as well as all calls being recorded.

I never heard from him again except saying he referred it to his supervisor - he does not respond to my mails .... it is impossible to get a hold of him - I do not know who his supervisor is as he refused to forward me the detail ....

I have now been billed for 5 months for a service that I have not used since then. I just need the service cancelled and my account credited - how difficult can it be - unless the plan is to keep billing people for services not supp**** as you can see many similar complaints all over social media for the same problem!!!

Where do I go .... who do I contact .... Telkom just have no means to complain or contact them!!!