TELKOM not RESPONDING, failed Cancelation

To whom it may concern

Please!!!! Is there anybody that can help me with my Telkom Wifi account? I have cancelled my Wifi account about 7 months ago (it was a month to month contract) but when i phone telkom they tell me that it is a 24 month contract. Then when i go to telkom they tell me that I am correct, it is a month to month contract and I can cancel at anytime, they don't know why i can't cancel online, i have been to 4 telkom branches and i have phoned about 5 times already. I have had numerous problems with telkom, they just change my debit order date without my consent, when they take the debit order off, there is no money in the bank because they deduct before I get paid and then charge me extra fees + i get charged by the bank as well. The took a double deduction in 2021 of R898 and when I phoned no one could help me so I lost that money. I have tried my best to keep my account up to date, i would always pay more than what my account was on the invoice. So i decided to take matters into my own hands and then I closed my bank account cause they kept taking my money and money i doesn't growing on my back. I sent cancellation letters to probably 5 different email addresses that I could find on internet and went to 3 different stores and phoned them now for the 5th time just getting an african lady back chatting me and being windgat over the phone. Just excuses all the time. I'm paying my cellphone account every month and needed to upgrade in December already. My account is just going up and up because of the wifi (that I haven't even used since end of July 2022) and no one wants to help me. Please help!!!!! Telkom is making me go crazy 🤦

My contact number is ‪(+2782BB14S77‬)

To be cancelled: Subscription & usage for account-‪0.6.5.8.7.0.1.1.6.3‬ R 849.00 per month.

Including the account needs to be cleared from the date that I sent my First cancellation letter on 1 August 2022