Telkom not resolving their customers dead telephone lines

As from 1 December 2020 our Telkom line and internet went dead at 7h30 approximately and since then we (couple of households lines down) are trying to get Telkom to commit to fix the line, the reporting of fault was awful, took 3 to 4 days for next person to hear of fault, and every day it's just another excuse, now they don't have cable, and we are just waiting and paying for nothing, although my account is in credit for more than 2 months they just don't worry it seems. Today is day 21 without service, and answer is just fault was given to cablers, and now we must just wait, where is our service, my phone no effective is ***, Windhoek street 22 saldanha western cape w Botha, at this stage I spent on buying WI fi over R700, 00 and there is just no light in this tunnel of getting it fixed,