Telkom not resolving Profile link to Account

Telkom not resolving Profile link to Account. Can you urgently address this issue with your IT Teams. When you send me the invoice and I click on the payment link The invoice details no the balance don't show. Instead a Zero balance shows. The Reference Number for your Inquiry is REF#_***8.

What has changed Telkom even your people in the WALK IN Stores cant take payments and they are so unhappy with having to tell customer got to PnP etc!!! In the meantime I have to pay. If you dont have a solution give me the banking details and the email address for the person to receive the POP.