Telkom not repairing my cable

On 3rd of December 2018 I reported a fault with my landline and ADSL. Both was dead. It is now the 4th January 2019. Everytime I followed up on the fault I was told that the cable team was waiting for authorisation from the cable manager to come and repair my cable. This has impacted my ability to work from home and has become increasingly difficult. I have asked on multiple occasions for the cable manager to contact me. But nothing. I have paid for services that I don't have!!