TELKOM - Not repairing faults and technician close faults as resolved (TWICE)

<p>On 2017-03-05 I reported my Telkom ADSL "10mb" line, for only downloading at 1.5mb. A monthly subscription that adds up to almost R1200 p/m (line and internet service provider). A technician phoned after 5days informing that the wires were cut at the "box" and that all the phones in the area was off including my line (phone and ADSL) - DEAD. According to the technicial it will take 2 to 3 weeks to replace. To my surprice it was replaced within 7 days, and the technician was comming back to look at the problem again.........still waiting. When I looked at the Telkom app, it was closed as "solved", this prompted a second fault on the 28th of March 2017. I received one call that the technican will come and look at the problem..........still waiting. Today again I saw on the app that the fault was closed as "solved". I even went and bought another router to make sure all my equipment is in order. New router with the exact same problem. This prompted another fault report, spoke to a "Sibusiso", explained everything, she rebooted the ports and no fix. She opened another fault marked as "urgent" (same as previous fault). When I asked for a refference number I was informed it will be send to me via SMS and the phone was slammed down.......still waiting for the refference number. Previous refference numbers 72CRK050317 & 1008CRK280317. Now I am stuck with a bill of R1200 with a 1.5mb ADSL line......</p>