Telkom not repairing fault

<p>My phone line (and thus my internet too) has been down since 9th June. It seems that some Telkom employee likely switched lines for unknown reasons at the exchange (if so, it'll be the second time in the last 12 months). I logged a fault that evening (***), and received an SMS on 13th saying that my "fault is in hand with our techincal repair division". But I've heard absolutely nothing since then. I've been without phone or internet for 12 days, without any indication of when this will be attended to, and I'm incurring a significant cost each day by having to buy 3G data bundles just so that I can continue working. I find the delay unacceptable and unreasonable, especially without any attempt at contacting me.</p>