Telkom not repairing ADSL line faults and blaming ISP

I am having problems with my ADSL. Regular dropouts, about 6 to 12 times in a 24 hr period. Had my ISP do a diagnostics and they came up with the problem being the copper line having an issue: "Upon looking closely at your profile I found that the cause of the disconnections is a "lost carrier" suggesting that the issue lies with the physical copper line" and then I have reported the problem to Telkom many times and it is never been resolved. The Telkom technician comes to my home and says it my ISP which I doubt. I have had my ISP do several tests and diagnostics on the line and it points to a line problem. And then the Telkom technician also mentioned that there is damage on the telephone line, but nothing gets done to repair the damaged line. My neighbour is complaining about the same problem regularly. If this issue is not resolved soon I am taking this matter much further and exposing what terrible Telkom SA is providing. I expect this matter to be taken very seriously to be resolved quickly and I don't want to hear "It is the ISP at fault." excuse.