Telkom not releasing ISP line

Item: Telkom
Rating: 1
Author: Leandra K

Telkom are my internet service providers and I am moving to a new service provider. I have cancelled the service with Telkom. The cancellation has reflected on Telkom's systems and I have requested that the ISP line be released so that it can be migrated to the new service provider. I have spent the week trying to get this line released and I have spoken to about 20 different people in various departments within Telkom.

No-one seems to know who is responsible for releasing this line, the Cancellation department says I must speak to Sales, who say I must speak to Billing, who say I must speak to Sales etc etc etc.

PLEASE CAN SOMEONE IN TELKOM ASSIST ME IN GETTING MY ISP LINE RELEASED.

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Replies (1)

Leandra K's updateReviewer Update

16 Aug 2019, 13:17

I wrote my first comment on the 5th July 2019, it is now the 16th August and I have not had a reply from Telkom and I am still trying to get them to release the ISP line for migration. I have been into the Telkom shop twice as well as calling them repeatedly and being passed from department to department and no-one can assist or knows how to assist.

Surely I am not the first client to move from Telkom and need this service?
PLEASE CAN SOMEONE FROM TELKOM ASSIST ME IN GETTING MY ISP LINE RELEASED.

Leandra K's update16 Aug 2019, 13:17

Reviewer Update