TELKOM NOT REFUNDING PENSIONER!!!!!!

Refund nightmare...I've been struggling for longer than a week now for Telkom to refund my elderly father his money.... HERE IS THE STORY... I try and pitch in and help my parents out with their accounts if and when I can afford it. For the past 3 months I've paid their telkom account in order for them to use their VERY SMALL STATE PENSION for other bills and living expenses... I was under the impression that the debit order was canceled by my dad so we didnt worry about it because the payments went smooth for 2 months now so we were all happy. This month Telkom's debit order went of and took my dad's money earmarked for other debit orders. BUT it was no crisis, we are all grownups here, a honest mistake was made NO BIGGY! GUESS WHAT...ITS APPARENTLY A BIG DEAL...first I phoned the most helpfull lady in customer services, she listened while I explained and was very understanding and she "escalated" the problem to the "backoffice" where the accounts and refunds were handled with the promise that all will be rectified and we can expect my dad's refund with in 72 hours. WELL SOMONE AT TELKOM CANT KEEP TRACK OF TIME BECAUSE THE 72 HOURS WAS OVER LAST WEEK AND THURSDAY AND STILL NO REFUND ...but being a "reasonable" adult I gave them till yesterday (being Tuesday, a full week since the request) before I phoned to follow up. And it's been all lies, incompetence and plain ignorance from there on. I talked to a lady that was going to "ESCALATE" the problem again for us and promised to give us feedback in 48 hours...FEEDBACK IN 48 HOURS???? FFS - by now getting annoyed I asked to talk to someone a bit more "senior" that would understand that my dad is sitting without money and that 48 hours is a bit ridiculous. After a 30 minute hold a voice emerged and I explained my predicament and with hope the voice on the other side rep**** l... "Mam I promise to call you back before close of business today with feedback" - Lizeka Ntabeni Guess what...Miss Ntabeni didn't phone me back yesterday, that broke my heart, I was waiting like a love sick teenager by my phone drawing RAND signs on my notepad longing to hear her voice - BUT SHE ****... :-( So this morning full of hope -a new day a new promise of beter service- I phoned after another 30 minute hold for the lady of the hour, MISS LIZEKA NTABENI emerged on the other side replying very anoid because how dare I phone and remind her of her promise that se didn't kept... well I gave her a short introduction in how telecommunication works...being that if someone asked a question you should according to word COMMUNICAT reply accordingly...the recording is at their office so I am not going in to that now you can request a copy and listen to it. To make a long story short she cant give me a answer on when the refund is going to take place...can somone please help me contact Harrison Malunga and tell him his office is useless in resolving queries and dont understand that there is actually people having financial problems and need to look after every penny spend and cant wait for another ESCALATION of this issue or maybe we should contact Tsego Kgafela - Harry's boss because apparently nobody can tell me when Harry will be back in the office to assist me with this problem...

HELP ME PLEASE!!!