Telkom not refunding as promised

<p>I had alot of communication about cancelling my Telkom ADSL which happened around july. However I did it in person and the staff did not submit it or something unprofessional. After TONS of communication the verdict was decided I will be refunded as I had not been using it at all roun when I tried cancelling.</p> <p>Then I got a call saying it won't happen because some process which I can't do anything about which would only happen around December/January.. Well here are in February and still nothing.</p> <p>I am getting any updates at all on this matter Telkom!</p>