Telkom not recommended to anyone

I app**** for Telkom internet service on 19 September 2017 , today i am still waiting after spending hours every month on my phone with Telkom customer care. The feedback i get every time i call: sorry we not sure when will they be able to help you, you need to wait another 21 days. This is the reply i got on hellopeter:

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction REF: AI **********

Regards Keagan Telkom Social Media Team

My question is does it really take Telkom that long to install a internet connection. if this is what i have to deal with how many South Africans is struggling with the same problem, i really would not recommend Telkom to anyone if this is how how they do business as a service provider.