Telkom not reactivating my internet connectivity

My account was suspended a while ago, but after paying ALL the money required (In fact, more than enough), my internet is still suspended. It has been 4 days now. The call centre people tell me that my account is in credit and my line is open, yet for some reason they can see that my username is still suspended. They tell me all they can do is send an email to some people who are supposed to unsuspend my username. However, nothing ever happens. I have called Telkom more than 5 times now, and have gone to a Telkom branch at least 6 times!! But those people do not know what the problem is, and just keeping sending emails to the people who are supposedly responsible for unsuspending my username. To make sure I owe no money, I even paid an additional R1200 to credit my account, but still I am not getting any service! I am paying for something I am not getting! What is going on Telkom?! I paid for internet connectivity, and I expect it! Why should I have to keep being told that \we'll send an email to the department"";and speaking to people at Telkom that tell me they can only send an email!"""